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Jean Cole

Jean coleJean Cole

Head of Corporate Services

What does your job involve?

As Head of Corporate Services, my role focuses on the corporate arm of the organisation and includes the management of six departments- Performance & Information, Corporate Communications, Programme Management, Operational Assurance, ICT and HR & Development. It is extremely varied and no two days are ever the same! One day I could be dealing with ICT strategies, the next I could be looking into resources for programme management.

When did you start working for the Service?

In 1986, I joined West Midlands Fire Service and graduated through an array of administrative roles before specialising in performance and quality management in 1998. I then joined Hereford & Worcester Fire and Rescue (HWFRS) in 2006 as Head of Performance and Planning and my role has developed over time.

Why do you like working for HWFRS?

I'm extremely proud to work for the Service and to be part of making our two counties safer places to live. There is a real sense of pride and family within HWFRS, which you don't always get in such a large organisation. I also find it rewarding to work with such great teams who are passionate about what they do.

What do you enjoy doing outside of work?

I'm a huge fan of live music and sporting events, especially ice hockey. In my free time, I also like keeping fit, going to the gym and swimming.