Report a Fire Safety Concern

How Can I Report a Fire Safety Concern?

We have a suitably trained officer on duty 24 hours a day. When we receive a report of a fire safety concern we will assess the risk. Generally we will seek to start investigations within 48 working hours of receiving the concern. Often we will investigate sooner if we believe there is a risk of death or serious injury to the public.

Sometimes people wish to remain anonymous when making a complaint. We understand this and will still investigate. However, we always prefer a contact name and number so we can feedback to you what we have done. You can still be assured of our absolute discretion.

You can contact us in the following ways.

EMAIL
TFSInfo@hwfire.org.uk

TELEPHONE
Office Hours: Monday - Friday 9am-5pm
0800 032 1155

Out of Office Hours: 24 Hours
0800 032 1155 (telephone answering recorded message)

BY MAIL
Technical Fire Safety Department
Hereford & Worcester Fire and Rescue Service
2 Kings Court
Charles Hastings Way
Worcester
WR5 1 JR