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Home » News & Events » 2015 » February » Public Asked to Make 999 Calls Wisely During Industrial Action

Public Asked to Make 999 Calls Wisely During Industrial Action

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Hereford and Worcester Fire & Rescue Service (HWFRS) is urging members of the public not to make unnecessary 999 calls during this week's anticipated period of industrial action.

HWFRS will be providing reduced emergency cover during the strike called by the Fire Brigades Union – which is expected to start tomorrow (25th February) at 7am and continues for 24 hours – so is asking for help from the local community.

Area Commander Mark Preece, Head of Community Risk and Training for Hereford & Worcester Fire and Rescue Service, said: "Whilst the industrial action is on-going we will still be responding to emergency calls, but we are asking people to only call 999 if they really do need a fire engine.

Our priority during the strike is to respond to those calls where a life may be at risk or someone needs to be rescued. If we respond to non-emergency calls then our response to those most in need could jeopardized.

A non-emergency call could be to someone who is locked outside their house or where debris has fallen in the road. There are other agencies and organisations that can help in this instance.

We do find ourselves in an unusual situation where we must prioritise our calls for those who are most in need of our assistance. However, I must emphasise that you should still call 999 in an emergency so that an experienced control room operator can deal with your situation. You must not try and call your local fire station directly."

For further information please visit www.hwfire.org.uk or for fire safety advice call 0845 12 24454


Issued by:
Toby Shergold
Corporate Communications Manager
Hereford & Worcester Fire and Rescue Service
Tel: 01905 368 312