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Making 999 calls wisely

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HWFRS will be providing a reduced emergency response service during industrial action on Wednesday 25 September from 12pm until 4pm, so is asking for help from the local community.

Area Commander Jon Pryce, Head of Operations for Hereford & Worcester Fire and Rescue Service, said: “Whilst the industrial action is on-going we will still be responding to 999 calls, but we are asking people to only call 999 if they really do need a fire engine.

“Our priority at the moment is to respond to those priority calls where a life may be at risk or someone needs to be rescued. If we respond to non-emergency calls then those most in need could be at risk.

“A non-emergency call could be to someone who is locked outside their house or where debris has fallen in the road. There are other agencies and organisations that can help in this instance.

Area Commander Pryce said: “We do find ourselves in an unusual situation where we must prioritise our calls for those who are most in need of our assistance. However, I must emphasise that you should still call 999 in an emergency so that an experienced control room operator can deal with your situation. You must not try and call your local fire station directly.