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Fire Control Room officially opened

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The facility was opened by Lt Col Patrick Holcroft, LVO, OBE, the Lord-Lieutenant of Worcestershire, earlier today (Monday March 25) at Charles Hastings Way, Worcester.

The previous control room operated out of the fire station in Copenhagen Street in Worcester for the last 50 years.

The new system enables control room staff to quickly identify the location of the person placing the emergency calls and can identify the closest fire engine even if it’s already on the move.

Chief Fire Officer Mark Yates said: “We were delighted to welcome the Lord-Lieutenant of Worcestershire to our headquarters. He was given a full tour of the suite and met fire control operators who handle our 999 calls. He then unveiled a plaque to commemorate the official opening.”

Councillor Derek W Prodger MBE, Chair of Hereford & Worcester Fire Authority, added: “This new control room is sure to prove a great asset to the Fire Service for many years to come, and will assist in the delivery of vital services to our local communities.”

The next phase of the fire control project will involve HWFRS linking its mobilising system to Shropshire Fire and Rescue Service. This will enable them to take emergency calls for each other during extreme busy periods which are often caused by significant weather events.