What does being a Fire Control Operator involve?
Each time someone in Herefordshire or Worcestershire dials 999 and calls for help from the Fire Service, the call is passed to our Control Room. Within the Control Room, based in Worcester, our Fire Control Operators, using both the information available to them and a range of sophisticated technology, are able to evaluate each situation and despatch fire appliances and other resources needed to deal with the incident as appropriate. Incidents dealt with are many and varied. Apart from fires, the Service is also called on to attend road traffic accidents, chemical spillages, floods, animal rescues and many other emergency situations.
Whatever the incident, the Fire Control Operators need to keep in touch with the Firefighters at the scene and other Fire Service Personnel who are either in attendance or otherwise involved. If front-line staff demand additional information, or extra resources and specialised equipment are required, then again it will be Fire Control Operators who respond. Depending on the incident, there will also be a need to liaise with other agencies and Emergency Services. A range of administrative tasks are undertaken by Fire Control, including monitoring activity levels and updating information.
Fire Control ensure that cover is provided, 24 hours a day, 365 days a year. The staff work 4 teams (Watches) and each Watch works 2 day shifts (08.00 ~ 20.00) and 2 night shifts (20.00 ~ 08.00) and then have 4 days off.
What is the salary?
As a trainee Firefighter(Control) your salary will be £20,301.
What are the entry requirements?
You will need to be at least 18 years of age, with clear speech, the ability to spell accurately, and good keyboard skills.
What are the promotion prospects?
All staff within Fire Control start as Fire Control Operators. There are opportunities for promotion to Crew Manager, Watch Manager, or Fire Control Officer for those who pass the necessary qualifying exams and demonstrate the necessary skills, knowledge and experience.
Recruitment Process - Fire Control Operators
All applicants will be required to complete an application form. The process is then as follows:-
Shortlisted applicants will undertake a series of written exercises designed to assess the skills and attributes needed for the role.
Applicants reaching this stage will be invited to attend for interview, during which they will be assessed on their skills and experience.
References will be obtained at this stage.
At this stage, applicants will have to attend and pass a medical examination conducted by the
Service's Medical Adviser.
General information concerning Fire Service Recruitment can be found at: