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Last Updated
26-Feb-2014 16:07

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Freedom of Information Publication Scheme

The Freedom of Information Act 2000 provides the general right of access to information which Hereford & Worcester Fire and Rescue Authority holds.

One of the requirements of the Freedom of Information Act 2000 is that Public Authorities should be clear and proactive about the information they will make public.

To do this, they must produce a Publication Scheme, setting out:

  • The classes of information which they publish or intend to publish
  • The manner in which the information will be published
  • Whether the information is available free of charge or on payment

Some information that the Service holds may not be made public (exempt information), for example, information about national security, fire investigation reports, discipline records or litigation records.

A full copy of the Act is available at the following link: Freedom of Information Act 2000

Information Guide

This guide explains what information we routinely make available and to make it easy for you to use, the Authority’s Model Publication Scheme is divided into the following 7 headline classes:

1. Who we are and what we do

Organisational information, locations and contacts, general outline of responsibilities

2. What we spend and how we spend it

Financial information relating to projected and actual income and expenditure, statement of accounts, staff pay scales and procurement procedures

3. What our priorities are and how we are doing

Strategy and performance information, business plans, audits and assessments, inspections and reviews

4. How we make decisions

Agendas and approved minutes of the Fire and Rescue Authority and Authority sub-committees, decision making processes and public consultations

5. Our policies and procedures

Current written procedures for provision of services, the conduct of authority business and the employment of staff

6. Lists and registers

Information held in registers on the Authority’s Assets, Member’s Interests and gifts and hospitality Registers

7. The services we offer

Regulatory responsibilities and procedures, advice and guidance, booklets and leaflets, media releases and latest events

The Publication Scheme in Full

Requesting other Information

If you require any information that is not routinely published or you are unable to find the information on our website, you can e-mail us with your enquiry to either or

All you need to do is provide us with your name and a contact address, either postal or e-mail and give is a full description of the information you want so that we can locate it for you as soon as possible – please note that you do not have to state why you are requesting the information

If you need any assistance or advice about submitting a request, then please either contact us:

By telephone

Please call our main Reception Headquarters on 0845 12 24454

By e-mail

Please e-mail us at or

Write to us or Visit us at

Hereford & Worcester Fire and Rescue Service Headquarters
2 Kings Court
Charles Hastings Way

Making a Complaint

If you feel that you have not received the information to which you are entitled or that your request has not been dealt with effectively, you may raise a concern or make a complaint. In the first instance, please e-mail us at contact us at the above address.

Your complaint will be dealt with under the Service’s complaints procedure – your concern will be acknowledged within 3 working days and replied to in writing within 10 working days of receipt of your complaint.  Your request will be looked at again and reviewed by a Senior Manager who was not involved in replying to your initial request.

Look at our comments, compliments and complaints process in full: What do you think about us?

Taking it Further

If you are not satisfied with the outcome of the internal assessment, you have the right to appeal directly to the Information Commissioner’s Office (ICO) for resolution. The ICO is the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals and may be contacted at the following address:

The Office of the Information Commissioner
Wycliffe House
Water Lane

Tel: 0303 123 1113 (or 01625 545 745 if you would prefer not to call an ‘03’ number)
Tel: +44 1625 545 745 (if calling from overseas)

Fax: 01625 524 510