Your Fire Service
Hereford & Worcester Fire and Rescue Service has 27 Fire Stations strategically located across the two counties. The Service has five wholetime Stations based in the cities of Hereford, Worcester and the three towns of Kidderminster, Bromsgrove and Redditch. It also operates three day-crewed Stations in the Worcestershire towns of Malvern, Droitwich and Evesham.
The remaining Stations all operate the retained duty system, and are utilised mainly in Herefordshire, with 12 out of the 19 Retained Stations located there.
The Fire and Rescue Service has an authorised establishment of 293 full time operational staff, 369 retained staff, 25 Fire Control staff and 120 support staff. We also host one of 29 national Urban Search and Rescue specialist units.
The Service receive nearly 12,000 emergency calls each year requesting assistance at a wide variety of incidents, including property and countryside fires, road traffic collisions, collapsed structures, water rescues, hazardous materials and animal rescues.
In all, we attend just over 6,500 incidents each year – over 125 incidents every week.
Hereford & Worcester Fire and Rescue Service has an overall strategy known as “Our Strategy‟. This approach sets out a single clear core purpose, built on strong foundations and linked by three driving principles.
The core purpose is a clear statement of our intent:
“We will provide our communities with sustainable, high quality firefighting, rescue and preventative services.”
It recognises that we will do everything we can to ensure that we maintain a high quality service now and in the future.
In delivering the core purpose, we have adopted three firm principles against which everything we do will be measured and judged:
- Ensuring Firefighter safety
- Ensuring Community safety
- Ensuring the delivery of quality services
Underpinning this approach is the Authority and Service – our people, our assets and resources, our services and our plans – providing a strong foundation to build upon.
Our Senior Management Board (SMB), led by the Chief Fire Officer, is responsible for delivering the Strategy throughout the Service and shows enduring strong leadership, with managers and operational commanders each delivering their parts of the Strategy. The Fire Authority will ensure that the Strategy is focused and delivered in ways that are clear and understandable for our Communities across the two counties.