Maxine Laugher
Area Commander – Fire Control & ESN Projects, Assistant Director – Property & Environment
“HWFRS values and invests in its people and appreciates that diversity of thought and style is important.”
Tell us about your role
My responsibilities include Property and Environment, the Emergency Services Network (ESN), and leading a four-service partnership to deliver a new generation of fire control technology. This major collaboration will provide a resilient, shared control system across four fire and rescue services, enhancing emergency response and improving information for control staff and frontline crews. Together, these programmes provide the technology, communications and infrastructure that support frontline emergency response.
Tell us more about your fire service career
I joined Hereford & Worcester Fire and Rescue Service in 1986 as a Firefighter (Control). Over the next 30 years, I progressed through a range of fire control roles before becoming Control Room Manager. Since 2017, I have led projects focused on collaboration, emergency communications, technology and new facilities for the Service.
What makes HWFRS a great place to work?
After 40 years with the Service, what continues to inspire me is the dedication of our people. HWFRS is a great place to work because of the teamwork, professionalism and shared commitment to keeping our communities safe. It is a place where people support one another, embrace new ideas and make a real difference.