“We will provide our communities with sustainable, high quality firefighting, rescue and preventative services."
Hereford & Worcester Fire and Rescue Service has 25 fire stations with 41 fire engines strategically located across the two counties.
Our stations are staffed by a mix of 'wholetime' firefighters - operating on a full-time basis and providing an immediate response - and on-call firefighters who work and live in their local communities and respond to emergency calls whenever they are needed, usually mobilising within six minutes of receiving a call.
All our fire stations respond to emergencies 24 hours a day, 365 days a year, however seven stations are crewed by wholetime firefighters as well as on-call colleagues: Hereford, Worcester, Malvern, Evesham, Wyre Forest, Bromsgrove and Redditch.
We also operate three 'day-crewed' stations in Malvern, Droitwich and Evesham that have firefighters operating wholetime during the day and on-call overnight. The remaining 17 stations are all staffed solely by on-call firefighters .
The Service has around 250 wholetime firefighters and 380 on-call firefighters, supported by some 20 Fire Control staff and approximately 100 support staff. We also host one of 29 national Urban Search and Rescue specialist units.
We receive nearly 10,000 emergency calls each year requesting assistance at a wide variety of incidents, including property and countryside fires, road traffic collisions, collapsed structures, water rescues, hazardous materials and animal rescues. We attend just over 6,500 incidents each year – more than 125 incidents every week.
Who We Are
The HWFRS Purpose, Vision, Mission, and Values were revised in 2019 after extensive contribution from staff and crew throughout the Service.
They are the foundation stones of the Service and underpin everything we do at work, every day, with our colleagues and in the service of the communities of Herefordshire and Worcestershire.
Our Senior Management Board (SMB), led by the Chief Fire Officer, is responsible for delivering the Service strategy. The Board shows enduring and strong leadership, with managers and operational commanders each delivering their parts of the plan. The Fire Authority ensures that our strategy is focused and delivered in ways that are clear and understandable for our communities across the two counties.