151 06 23 – HR & Payroll Software (June 2023)

Date of Request

June 23


Please can you tell me what software you use for your Fire Services HR and for payroll.

(for example do you use iTrent / SAP / Service / Firewatch etc)


Dear X

Firstly please accept our sincere apologies for the delay in responding to your request received on the 5th June 2023. However, thank you for your request for information which has been received by Hereford and Worcester Fire and Rescue Service (the Service) and considered under the Freedom of Information Act (FOIA) 2000.

The answers to your questions are:

Software for HR: ADP

Software for Payroll: ITrent via Warwickshire County Council.

Should you have any queries regarding the management of your request and wish to make either a complaint or request a review of the information disclosed to you, please do so by using Hereford & Worcester Fire and Rescue Service’s complaints system: Comments and Complaints. This must be done within 40 working days of our response to your request. After this date and in line with ICO guidance the Service is not obliged to provide an internal review of your request.

If you are not satisfied with the outcome of the internal review, you may appeal the decision by contacting the Information Commissioner, Wycliffe House, Water Lane, Wilmslow, SK9 5AF, Tel: 0303 123 1113 (alternatively 01625 545745) or E-mail: casework@ico.org.uk

Further information on Hereford & Worcester Fire and Rescue Service may be viewed at the Service’s website: www.hwfire.org.uk

Information Governance Team