Date of Request
28/08/2025
Request
Dear Hereford and Worcester Fire and Rescue Service,
I am writing to request data from your systems that provide details of how often ‘blue light’ vehicles are sent on emergency callouts, and the subsequent waiting times experienced for these units to arrive on scene.
If it is available separately, I am also hoping to receive insights into the quantity of relevant ‘blue light’ vehicle units in each fleet, and current vehicle status.
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Notes:
– When defining ‘emergency callouts’, please focus on fire incidents only [or equivalent, if other categorisation], not including special service
– When defining ‘blue light’ vehicles, please consider all relevant vehicle types (e.g. fire engines and other specialist fire response vehicles) which might be sent to these emergency callouts
Therefore, I would like to request the following information under the Freedom of Information Act 2000:
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Please provide the below data, specifically in relation to relevant ‘blue light’ vehicles for emergency callouts for the entity:
1. Call out quantities // the number of emergency call outs that resulted in a ‘blue light’ vehicle being sent to scene (e.g. fire incidents only, not including special service) – broken down for each individual date in a recent 12-month period
2. Average wait times // the average wait time for emergency call outs, duration between receiving the call to a ‘blue light’ vehicle arriving on scene (e.g. fire incidents only, not including special service) – broken down for each individual date in a recent 12-month period
3. Vehicle units in fleet // the total number of ‘blue light’ vehicles in the current fleet (as of 27/08/2025) and how many were in the fleet on of 27/08/2024
4. Units out of action // the total number of ‘blue light’ vehicles in the current fleet that have been ‘out of action’ at any point and for any reason during 2025 to date (up to 27/08/2025), plus the total number that were ‘out of action’ on 27/08/2025 (if any)
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Date considerations:
– If ‘a recent 12-month period’ has been requested, please use 28/08/2024-27/08/2025 where possible
*If this date range is not available, please use the most recent consecutive 12-month period with data available (and confirm what range has been used in this case)
**Note: If a 12-month range is ‘out of scope’ due to cost limitations, please provide the information for Q4 2024 only (01/10/2024-31/12/2024)
– If 27/08/2025 and/or 27/08/2024 has been specifically requested, please use these dates where possible
*If this date is not available for these specific dates, please use the most recent date with data available (and confirm what date has been used in this case)
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My understanding is that the data requested for points 1. and 2. can be exported from the management system, and that is my intention in the request, allowing it to be simply coded or exported.
I am happy to discuss file types if needed, but would prefer to receive as CSV file where possible.
If it is not possible to provide all of the above due to cost limits or exemptions, please provide as much as you are able within the cost threshold and let me know what could be provided with a refined request.
If any part of this request is unclear or you need me to narrow it further, please contact me so I can assist.
Thank you for your time and help.
Yours faithfully,
Response
Good Afternoon,
Thank you for your request for information which has been received by Hereford and Worcester Fire and Rescue Service (the Service) and considered under the Freedom of Information Act (FOIA) 2000.
The Service can advise that the information is held and is as per the attached document.
If you have any questions regarding your request, please contact Information Governance and Committee Services on tel: 0345 122 4454 or by e-mail informationrequests@hwfire.org.uk
In any such communication please include the reference number assigned (see above).
Should you have any queries regarding the management of your request and wish to make either a complaint or request a review of the information disclosed to you, please do so by using Hereford & Worcester Fire and Rescue Service’s complaints system: Comments and Complaints.
Further information on Hereford & Worcester Fire and Rescue Service may be viewed at the Service’s website: www.hwfire.org.uk
Kind regards,
Information Governance Team