353 11 25 – Computerised Maintenance Management Systems (June 2026)

Date of Request

05/11/25

Request

Dear FOI Officer,

I am writing to request information under the Freedom of Information Act 2000.

Please provide the following information regarding the use of Computerized Maintenance Management Systems (CMMS) by your Fire and Rescue Service:

  1. Does your service currently use a CMMS or asset management system (AMS) to manage/track assets, PPE, maintenance schedules, or facilities, log defects and complete kit traceability?
  2. If yes, please provide:
    • The name(s) of the platform(s) in use  (if removed CMMS please state)
    • The primary functions used (e.g., equipment maintenance, vehicle tracking, PPE issue, facilities management)
    • The start date, duration and terms of any current contracts or licenses
    • The number of users on the system
    • Annual costs related to the CMMS over the last three financial years
    • Any internal documentation, policy, or standard operating procedures related to the use of the CMMS
    • Which framework do you currently procure via?
  3.  If no CMMS is in use, a simple confirmation of that would be appreciated.

Please provide the information in digital format. If any part of this request requires clarification, I am happy to assist.

Thank you for your time and attention to this matter.

Yours sincerely

Response

Good Morning,

We thank you for your request for information, which has been received by Hereford and Worcester Fire and Rescue Service (the Service) and considered under the Freedom of Information Act (FOIA) 2000. 

The Service can confirm that the information that you have requested is partially held and is detailed below:

The Service has a Service Level Agreement for Property and Facilities management with West Mercia Police and Crime Commissioner’s Office.

Operational Equipment:

  1. The name(s) of the platform(s) in use (if removed CMMS please state). 

Redkite Equipment Management System.

  1. The primary functions used (e.g., equipment maintenance, vehicle tracking, PPE issue, facilities management). 

Operational Equipment maintenance.

  1. The start date, duration and terms of any current contracts or licenses. 

November 2023. The initial term is for 3 years.

  1. The number of users on the system. 

Approximately 600.

    1. Annual costs related to the CMMS over the last three financial years:

    2025-26 – £9,000. 2024-25 – £9,000. 2023-24 – £9,000.

      1. Any internal documentation, policy, or standard operating procedures related to the use of the CMMS

      No

        1. Equipment Safety Files for each type of equipment outline maintenance and testing requirements.

        There are no documents specifically on the use of the Equipment Management System.

          Which framework do you currently procure via? 

          Not applicable.

            Fleet Management:

            1. The name(s) of the platform(s) in use (if removed CMMS please state)

            Tranman.

            1. The primary functions used (e.g., equipment maintenance, vehicle tracking, PPE issue, facilities management)  

            Fleet maintenance.

            1. The start date, duration and terms of any current contracts or licenses. 

            Current licence extends until July 2026.

            1. The number of users on the system. 

            6.

            1. Annual costs related to the CMMS over the last three financial years: 

            2025-26 £11,000, 2024-25 £10,000, 2023-24 £9,000.

            1. Any internal documentation, policy, or standard operating procedures related to the use of the CMMS. 

            Not held.

            1. Which framework do you currently procure via?

            Not applicable.

            If you have any questions regarding your request, please contact Information Governance on tel: 0345 122 4454 or by e-mail at informationrequests@hwfire.org.uk. In any such communication please include the reference number assigned (see Subject).

            Should you have any queries regarding the management of your request and wish to make either a complaint or request a review of the information disclosed to you, please do so by using Hereford & Worcester Fire and Rescue Service’s complaints system: Comments and Complaints. This must be done within 40 working days of our response to your request. After this date and in line with ICO guidance the Service is not obliged to provide an internal review of your request.

            If you are not satisfied with the outcome of the internal review, you may appeal the decision by contacting the Information Commissioner, Wycliffe House, Water Lane, Wilmslow, SK9 5AF, Tel: 0303 123 1113 (alternatively 01625 545745) or E-mail: casework@ico.org.uk.

            Further information on Hereford & Worcester Fire and Rescue Service may be viewed at the Service’s website: www.hwfire.org.uk

            Thank you for your request for information.

            Kind regards,

            Information Governance Team