Date of Request
12/11/25
Request
Dear FOI Officer,
I would like to make a request under the Freedom of Information Act 2000.
Some or all of the information previously provided may now be out of date, so I would be grateful if you could provide updated responses to the following questions.
Please address each section individually and, where multiple suppliers exist, provide information separately for each.
Contract 1 – Wide Area Network (WAN) Services (Including HSCN)
WAN Provider(s)
Please confirm the main supplier(s) for your WAN services. If this information is not available, please explain why.
Contract Expiry Date
Please provide the expiry date for each WAN contract (DD/MM/YYYY or MM/YYYY acceptable). If rolling, please state the terms.
Contract Description
Please provide a brief summary of the scope of each WAN contract.
Number of Sites Covered
Please indicate the number of sites supported by the WAN. An approximation is acceptable.
Annual Average Spend
What is the annual average spend for WAN services? Please break this down by provider if more than one.
Procurement Route
Please provide details of how each WAN contract was procured. If a framework was used, please include the framework name and reference number.
Internal Contact
Responsible Contact Person(s)
Please provide the full contact details for the person(s) responsible for each of the above contracts, including:
Full name
Job title
Direct phone number
Email address
If full details cannot be provided, the job title alone is acceptable.
Please confirm receipt of this request. I am happy to receive the information via email in a suitable format such as Word, Excel or PDF.
Thank you for your time and assistance.
Kind regards,
Response
Good Morning
We thank you for your request for information, which has been received by Hereford and Worcester Fire and Rescue Service (the Service) and considered under the Freedom of Information Act (FOIA) 2000.
The Service can confirm that the information that you have requested is held and is detailed below:
WAN Provider(s)
MLL Telecom.
Please confirm the main supplier(s) for your WAN services. If this information is not available, please explain why.
MLL Telecom.
Contract Expiry Date
September 2030.
Please provide the expiry date for each WAN contract (DD/MM/YYYY or MM/YYYY acceptable). If rolling, please state the terms.
09/2030 with the option to extend for a further two years.
Contract Description
Please provide a brief summary of the scope of each WAN contract.
MPLS underlay SDWAN Overlay.
Number of Sites Covered
All Sites for HWFRS
Please indicate the number of sites supported by the WAN. An approximation is acceptable.
26 Sites Connected.
Annual Average Spend
£255 000.
What is the annual average spend for WAN services? Please break this down by provider if more than one.
£255 000
Procurement Route
Please provide details of how each WAN contract was procured. If a framework was used, please include the framework name and reference number.
Telecommunication Services Procurement Frameworks YPO – https://www.ypo.co.uk/frameworks-home/900649. Contract is published on the YPO contracts website – Contract register and pipeline | YPO.
Internal Contact
Responsible Contact Person(s)
Head of ICT
Please provide the full contact details for the person(s) responsible for each of the above contracts, including:
Full name
Direct phone number
Email address
The Service does not provide employee contact details.
If you have any questions regarding your request, please contact Information Governance and Committee Services on tel: 0345 122 4454 or by e-mail informationrequests@hwfire.org.uk. In any such communication please include the reference number assigned (see Subject).
Should you have any queries regarding the management of your request and wish to make either a complaint or request a review of the information disclosed to you, please do so by using Hereford & Worcester Fire and Rescue Service’s complaints system: Comments and Complaints. This must be done within 40 working days of our response to your request. After this date and in line with ICO guidance the Service is not obliged to provide an internal review of your request.
If you are not satisfied with the outcome of the internal review, you may appeal the decision by contacting the Information Commissioner, Wycliffe House, Water Lane, Wilmslow, SK9 5AF, Tel: 0303 123 1113 (alternatively 01625 545745) or E-mail: casework@ico.org.uk.
Further information on Hereford & Worcester Fire and Rescue Service may be viewed at the Service’s website: www.hwfire.org.uk
Thank you for your request for information.
Kind regards,
Information Governance Team