Date of Request
10/04/25
Request
Dear FOI Team,
I hope this message finds you well.
Under the Freedom of Information Act 2000, I would like to request the following information for the period from 1 January 2009 to the most recent date available:
- Mobilisation-level incident data from your Computer Aided Dispatch (CAD) system, similar in structure and scope to the data published by London Fire Brigade here: https://data.london.gov.uk/dataset/london-fire-brigade-mobilisation-records I would like this data at the level of individual appliance mobilisations, not aggregated at the incident level. For example:
- If two appliances are mobilised to the same incident, this should be represented as two separate rows, one for each appliance.
- Each row should represent a single appliance being mobilised to a single incident.
The data should include:
- Incident number
- Date and time of call
- Date and time of mobilisation/ pump informed
- Date and time pump mobile
- Date and time of arrival
- Date and time of departure/ leaving
- Date and time of pump return to station
- Pump attending station
- Pump callsign
- Type of incident
- The total number of appliances across the service, for context when interpreting the mobilisation data.
- I am not requesting information on when appliances were unavailable or off the run.
- I am simply requesting the total number of appliances that could be recorded in the mobilisation dataset referenced above (e.g. front-line fire engines, rescue units, etc., as relevant to your service).
This second point is similar in nature to the context provided in the following London Fire Brigade disclosure: disclosurelog.co.uk
As this level of detail has already been made publicly available by London Fire Brigade, I do not foresee any issues with sharing equivalent data, provided it is appropriately anonymised where necessary.
If the request exceeds the appropriate cost limit, I would be happy to refine the scope (rather than the request being denied). Please let me know if any part of this request requires clarification.
Kind regards,
Response
Hi
We thank you for your request for information, which has been received by Hereford and Worcester Fire and Rescue Service (the Service) and considered under the Freedom of Information Act (FOIA) 2000.
Unfortunately, the Service is unable to provide the information that you require regarding the mobilisation level of incident data from 2009 to date.
The Freedom of Information Act 2000 (the Act) requires us to comply with a request, unless it would be too expensive to do so. Under s.12 (Cost of compliance exceeds appropriate limit) of the Act, the cost limit for the Service is £450, i.e. 18 hours at the rate of £25 per person per hour.
The cost limit allows us to take into account time spent determining whether we hold the information requested; identifying, locating and retrieving it and extracting the information from the relevant document(s).
Due to the complexity of our Fire Control system and the information that you have requested running into the thousands of incidents, we estimate that the total time required to undertake this activity would exceed the 18 hour limit. We are therefore unable to process your request as to do so would exceed to the cost limit as set out in s.12 of the Act.
If you have any questions regarding your request, please contact Information Governance and Committee Services on tel: 0345 122 4454 or by e-mail informationrequests@hwfire.org.uk. In any such communication please include the reference number assigned (see Subject).
Should you have any queries regarding the management of your request and wish to make either a complaint or request a review of the information disclosed to you, please do so by using Hereford & Worcester Fire and Rescue Service’s complaints system: Comments and Complaints. This must be done within 40 working days of our response to your request. After this date and in line with ICO guidance the Service is not obliged to provide an internal review of your request.
If you are not satisfied with the outcome of the internal review, you may appeal the decision by contacting the Information Commissioner, Wycliffe House, Water Lane, Wilmslow, SK9 5AF, Tel: 0303 123 1113 (alternatively 01625 545745) or E-mail: casework@ico.org.uk.
Further information on Hereford & Worcester Fire and Rescue Service may be viewed at the Service’s website: www.hwfire.org.uk
Thank you for your request for information.
Kind regards,
Information Governance Team