351 01 24 – Fire Control Incident & Status Codes (January 2024)

Date of Request

January 24



Under FOIA I am requesting the following information.

  1. A list of incident opening codes used on Command & Control / MDT systems – such as: Fire – Building
  2. A list of incident closure codes, if used – such as: Special Service RTC
  3. A list of incident response codes used to indicate response to incidents and their definition / response time – Such as: Immediate – Immediate deployment to scene.
  4. A list of status codes to indicate the status of appliances. Such as: En-Route to incident, Available at Station etc.

Kind Regards


Dear X

Thank you for your request for information, which has been received by Hereford and Worcester Fire and Rescue Service (the Service) and considered under the Freedom of Information Act (FOIA) 2000. Please accept our sincere apologies for the delay in responding to your request.

The Service can confirm that some of the requested information is held and can be found on the attached document.

If you have any questions regarding your request, please contact Information Governance and Committee Services on tel: 0345 122 4454 or by e-mail informationrequests@hwfire.org.uk. In any such communication please include the reference number assigned (see Subject).

Should you have any queries regarding the management of your request and wish to make either a complaint or request a review of the information disclosed to you, please do so by using Hereford & Worcester Fire and Rescue Service’s complaints system: Comments and Complaints. This must be done within 40 working days of our response to your request. After this date and in line with ICO guidance the Service is not obliged to provide an internal review of your request.

If you are not satisfied with the outcome of the internal review, you may appeal the decision by contacting the Information Commissioner, Wycliffe House, Water Lane, Wilmslow, SK9 5AF, Tel: 0303 123 1113 (alternatively 01625 545745) or E-mail: casework@ico.org.uk.

Further information on Hereford & Worcester Fire and Rescue Service may be viewed at the Service’s website: www.hwfire.org.uk

Thank you for your request for information.

Kind regards

Information Governance Team

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