Date of Request
13/08/25
Request
To Hereford and Worcester Fire and Rescue Service
I would like to submit a freedom of information request in relation to the following data:
1. The number of incidents relating to burst or blocked water mains each year since 2016
2. The number of incidents relating to sewage incidents or spills each year since 2016
3. The average time spent on burst or blocked water mains each year since 2016
4. The estimated cost to your file service of callouts relating to burst or blocked water mains
each year since 2016
Do let me know if you have any queries which could help you with answering this request, as soon as possible, if you have any.
I look forward to hearing from you
Response
Good morning,
We thank you for your request for information, which has been received by Hereford and Worcester Fire and Rescue Service (the Service) and considered under the Environmental Information Regulations (EIR) 2004.
The Service can advise that the information regarding questions 1-3 is held and is as per the attached document.
As regards question 4, this information is not held. The Service does not cost individual incidents. While certain services are chargeable, no such services were rendered in the incidents referenced in questions 1-3.
If you have any questions regarding your request, please contact Information Governance and Committee Services on tel: 0345 122 4454 or by e-mail informationrequests@hwfire.org.uk. In any such communication please include the reference number assigned (see Subject).
Should you have any queries regarding the management of your request and wish to make either a complaint or request a review of the information disclosed to you, please do so by using Hereford & Worcester Fire and Rescue Service’s complaints system: Comments and Complaints. This must be done within 40 working days of our response to your request. After this date and in line with ICO guidance the Service is not obliged to provide an internal review of your request.
If you are not satisfied with the outcome of the internal review, you may appeal the decision by contacting the Information Commissioner, Wycliffe House, Water Lane, Wilmslow, SK9 5AF, Tel: 0303 123 1113 (alternatively 01625 545745) or E-mail: casework@ico.org.uk.
Further information on Hereford & Worcester Fire and Rescue Service may be viewed at the Service’s website: www.hwfire.org.uk
Thank you for your request for information.
Kind regards,
Information Governance Team