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The Fire Service

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“We will provide our communities with sustainable, high quality firefighting, rescue and preventative services."

Frs logo detail adj

Hereford & Worcester Fire and Rescue Service has 27 fire stations with 41 fire engines strategically located across the two counties.

Our stations are staffed by a mix of 'wholetime' firefighters - operating on a full-time basis and providing an immediate response - and on-call firefighters who work and live in their local communities and respond to emergency calls whenever they are needed, usually mobilising within six minutes of receiving a call.

All our fire stations respond to emergencies 24 hours a day, 365 days a year, however five stations are crewed by wholetime firefighters as well as on-call colleagues: Hereford, Worcester, Kidderminster, Bromsgrove and Redditch.

We also operate three 'day-crewed' stations in Malvern, Droitwich and Evesham that have firefighters operating wholetime during the day and on-call overnight. The remaining 19 stations are all staffed solely by on-call firefighters .

The Service has around 300 wholetime firefighters and 380 on-call firefighters, supported by some 20 Fire Control staff and approximately 100 support staff. We also host one of 29 national Urban Search and Rescue specialist units.

We receive nearly 10,000 emergency calls each year requesting assistance at a wide variety of incidents, including property and countryside fires, road traffic collisions, collapsed structures, water rescues, hazardous materials and animal rescues. We attend just over 6,500 incidents each year – more than 125 incidents every week.

Hwfrs our strategy 300x300Our Strategy

Our overall approach is entitled 'Our Strategy' and sets out a single core purpose, built on strong foundations and linked by three driving principles:

  • Ensuring firefighter safety
  • Ensuring community safety
  • Ensuring the delivery of quality services

Our Senior Management Board (SMB), led by the chief fire officer, is responsible for delivering the strategy throughout the Service. The Board shows enduring and strong leadership, with managers and operational commanders each delivering their parts of the plan. The Fire Authority will ensure that 'Our Strategy' is focused and delivered in ways that are clear and understandable for our communities across the two counties.