Jump to main content

Fire Control

Home » Join us » Fire Control

Would you like to become a Firefighter Control?

The role of Fire Control is critical to the success of every incident. Every emergency that the Fire Service attend, begins with the 999 call answered by the Fire Control room staff.

The role of a Firefighter Control involves tasks such as:

  • Answering 999 calls and extracting information from callers
  • Providing advice and guidance in stressful situations
  • Mobilising resources and equipment
  • Communicating via radio and mobile data terminals to firefighters at the emergency incident
  • Actioning additional requests from the emergency incident
  • Logging all information on the computerised command and control mobilising system
  • Working closely with the public to deliver prevention and protection advice and activities

Essential criteria

  • To become a Firefighter Control in Hereford & Worcester Fire and Rescue Service, you must:
  • Be a minimum of 18 years of age at the time of commencing employment
  • Be able to live and work in the UK without any restrictions
  • Have no unspent criminal convictions
  • Hold GCSE grades A-C in Maths and English, or equivalent
  • Be fluent in spoken English

Do you have what it takes?

The role of Firefighter Control is a challenging, but very rewarding career. We are looking for individuals with the following skills and abilities:

  • Have excellent communication skills
  • Have good keyboard and ICT skills, including being able to type on a keyboard
  • Be calm and confident when working under pressure
  • Good problem solving and decision making
  • Desire to work with members of the community
  • Be a team player with the ability to work independently when required
  • Have excellent multi-tasking skills
  • Be positive in your approach and committed to learn and develop
  • Be prepared to work a shift duty system including nights, weekends and public holidays
  • Take responsibility to represent Hereford and Worcester Fire and Rescue Service at all time


Fire Control work a shift duty system, ensuring the Fire Control functions are maintained 24 hours a day, 365 days a year. The current shift system employed in Fire Control is 12 hour shifts comprising of days and nights.


There is a generous leave entitlement of 30 days plus public holidays.


Salary scales are in accordance with national pay scales. The starting salary for a trainee Firefighter Control is currently £25,819 per annum.


All new trainee Firefighter Control undergo an intense training programme, structured to develop the skills, abilities and qualities needed for the role.

Probationary period

Employment is subject to a probationary period while you are in the training and development phase of your role, up to a maximum period of three years in accordance with your terms and conditions of employment. During your probationary period you will be required to demonstrate a satisfactory level of performance.

Equality and inclusion

We aim to provide equality of opportunity in employment and service delivery and welcome applications from people from all backgrounds and sections of society. Please visit our Equality and diversity page to find out more.

Find out more

Click here for further information on Fire Control.