Date of Request
January 24
Request
Dear Sir / Madam,
X is a global networking and communications technology vendor with a European heritage and with a major European and UK presence.
As an established supplier of technology equipment and services to the public sector, we are keen to understand the digital transformation needs of UK public sector organisations.
Please do provide all relevant information to the following questions, with both text and relevant links to documents.
1. When was your last networking (LAN, Core & Edge refresh, and when is the next refresh planned?
1a. What would you like to improve upon in your next refresh?
1b. Could you please confirm the supplier for your current contract and the vendor that you are using ?
2. When was your last Wi-Fi refresh, and when is the next refresh planned?
2a. What would you like to improve upon in your next refresh?
2b. Could you please confirm the supplier for your current contract and the vendor that you are using ?
3. When was your last telephony or Unified Communications refresh, and when is the next refresh planned?
3a. What would you like to improve upon in your next refresh?
3b. Could you please confirm the supplier for your current contract and the vendor that you are using ?
4. Do you currently use SD-WAN or SASE, if not it this something that you are planning to do?
4a. If yes, could you please confirm the supplier for your current contract and the vendor that you are using ?
5. How many users do you currently have in your contact centre?
5a. What would you like to improve upon with your contact centre
5b. Could you please confirm the supplier for your current contract and the vendor that you are using?
Kind regards
Response
Dear X
Thank you for your request for information, which has been received by Hereford and Worcester Fire and Rescue Service (the Service) and considered under the Freedom of Information Act (FOIA) 2000.
The Service can confirm that the answers to your questions as below:
When was your last networking (LAN, Core & Edge refresh, and when is the next refresh planned?
2020 for WAN + LAN
2023 For Core Edge Refresh
1a. What would you like to improve upon in your next refresh?
Dependant upon what technology available or upcoming that’s relevant to our operation
1b. Could you please confirm the supplier for your current contract and the vendor that you are using ?
MLL Telecom
2. When was your last Wi-Fi refresh, and when is the next refresh planned?
2022, next refresh would be approximately 4-5 years dependant on the hardware EOL.
2a. What would you like to improve upon in your next refresh?
Dependant upon what technology available or upcoming that’s relevant to our operation
2b. Could you please confirm the supplier for your current contract and the vendor that you are using ?
CISCO everything is done in house.
3. When was your last telephony or Unified Communications refresh, and when is the next refresh planned?
2020, we utilise our office 365 environment for unified comms and have no interest in changing as its part of our core infrastructure.
3a. What would you like to improve upon in your next refresh?
Dependant upon what technology available or upcoming that’s relevant to our operation
3b. Could you please confirm the supplier for your current contract and the vendor that you are using ?
MICROSOFT.
4. Do you currently use SD-WAN or SASE, if not it this something that you are planning to do?
Currently Have SDWAN Fortinet( Overlay) MPLS (Underlay) in place.
4a. If yes, could you please confirm the supplier for your current contract and the vendor that you are using ?
MLL Telecom
5. How many users do you currently have in your contact centre?
Not applicable
5a. What would you like to improve upon with your contact centre
Not Applicable
5b. Could you please confirm the supplier for your current contract and the vendor that you are using?
Not Applicable
Please note that information regarding our contracts can be found on our website: Procurement | Hereford & Worcester Fire and Rescue Service (hwfire.org.uk)
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Further information on Hereford & Worcester Fire and Rescue Service may be viewed at the Service’s website: www.hwfire.org.uk
Thank you for your request for information.
Kind regards
Information Governance Team