Jump to main content

Request personal information

Home » Your right to know » Access to information » Request personal information

Personal information is held and used by the Service in accordance with the Data Protection Act.

If you would like to access this information you should:

  • Make your request in writing
  • Provide your name
  • Give a contact address for correspondence, either postal or e-mail
  • Provide proof of identity, for example, driving licence, birth certificate or ID card
  • Provide a full description of the information you want
  • Provide signed consent if you are acting on someone else's behalf

When the Service receives your request, we have to:

  • Acknowledge your request within three working days
  • Contact you if we need further details in order to reply to your request
  • Inform you of any charges in connection with your request. Please note that there is a £10.00 administrative fee for all DPA requests – cheques should be made payable to 'Hereford & Worcester Fire and Rescue Authority'
  • Confirm or deny that we hold personal information about you
  • Respond to your request within 40 days
  • Provide an explanation as to why the data is held
  • Provide details as to who else the data may have been shared with
  • Provide a copy of the data (if requested) or arrange for you to visit to view the information
  • Provide an explanation of any technical terms or abbreviations

If you need any assistance or advice about submitting a request, please contact:

Performance & Information Department
Hereford & Worcester Fire and Rescue Service HQ
2 Kings Court
Charles Hastings Way
Worcester
WR5 1JR

Tel: 01905 368 310
E-mail: IR@hwfire.org.uk

Making a complaint

If you would like to request a review into the management of your request, please submit your enquiry via the Service's Comments and Complaints process.

Taking it further

If you are not satisfied with the outcome of the internal assessment, you have the right to appeal directly to the Information Commissioner's Office (ICO) for resolution. The ICO is the UK's independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals and may be contacted at the following address:

The Office of the Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (or 01625 545745)
Fax: 01625 524510
E-mail: casework@ico.gsi.gov.uk
www.ico.org.uk