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Freedom of Information

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The Freedom of Information Act 2000 provides the general right of access to information which Hereford & Worcester Fire Authority holds.

One of the requirements of the Freedom of Information Act 2000 is that public authorities should be clear and proactive about the information they will make public.

To do this, they must produce a Publication Scheme, setting out:

  • The classes of information which they publish or intend to publish
  • The manner in which the information will be published
  • Whether the information is available free of charge or on payment

Some information that the Service holds may not be made public (exempt information), for example, information about national security, fire investigation reports, discipline records or litigation records.

A full copy of the Act is available here: Freedom of Information Act 2000.

What information do we publish?

This guide explains what information we routinely make available:

1. Who we are and what we do

Organisational information, locations and contacts, general outline of responsibilities.

2. What we spend and how we spend it

Financial information relating to projected and actual income and expenditure, statement of accounts, staff pay scales and procurement procedures.

3. What our priorities are and how we are doing

Strategy and performance information, business plans, audits and assessments, inspections and reviews.

4. How we make decisions

Agendas and approved minutes of the Fire Authority and its sub-committees, decision-making processes and public consultations.

5. Our policies and procedures

Current written procedures for provision of services, the conduct of authority business and the employment of staff.

6. Lists and registers

Information held in registers on the Authority's assets, member's Interests and gifts and hospitality registers.

7. The services we offer

Regulatory responsibilities and procedures, advice and guidance, booklets and leaflets, media releases and latest events.

Read more about how the Hereford & Worcester Fire Authority meets the requirements laid down in the Freedom of Information Act 2000 (FOIA) here: The Publication Scheme

Requesting other information

If you require any information that is not routinely published or you are unable to find the information on our website, you can make a Freedom of Information request.

To apply, provide your name and contact address (either postal or e-mail) and give us a full description of the information you want, so that we can locate it for you as soon as possible. You do not have to state why you are requesting the information.

You may send your request either:

  • By post to:
    Hereford and Worcester Fire and Rescue Service
    Hindlip Park
    WR3 8SP

All requests will be acknowledged on receipt and you will receive a reply within 20 working days.

If you need any advice or require assistance with submitting a request, please email informationrequests@hwfire.org.uk or call the Information Governance & Committee Services Department on Tel: 0345 122 4454.

Making a Complaint

If you feel that you have not received the information you may raise a concern or make a complaint. In the first instance, please e-mail us at ccc@hwfire.org.uk or contact us at the above address.

Your complaint will be dealt with under the Service's complaints procedure – your concern will be acknowledged within 3 working days and replied to in writing within 10 working days of receipt of your complaint. Your request will be looked at again and reviewed by a Senior Manager who was not involved in replying to your initial request.

Look at our comments, compliments and complaints process in full.

Taking it further

If you are not satisfied with the outcome of the internal assessment, you have the right to appeal directly to the Information Commissioner's Office (ICO) for resolution. The ICO is the UK's independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals and may be contacted at the following address:

Information Commissioner's Office
Wycliffe House Water Lane

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

Fax: 01625 524 510

Email: casework@ico.org.uk