Date of Request
25/11/2025
Request
Dear Information Governance Team,
Please treat this as a request for information under the Freedom of Information Act 2000.
I request the following information relating to any premises owned, operated, commissioned, or managed by The Salvation Army within your jurisdiction, for the period 1 January 2018 to today’s date:
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1. Enforcement, Notices & Regulatory Action
Please provide:
• All Enforcement Notices, Deficiency Notices, Alteration Notices, Prohibition Notices or informal action issued to any Salvation Army premises.
• All audit reports, inspection reports, fire safety visit outcomes, and any follow-up compliance records.
• All records of unsatisfactory findings, fire safety failings, or non-compliance.
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2. Fire Safety Concerns, Complaints & Referrals
• All complaints, referrals, whistleblowing reports, or expressions of concern relating to any Salvation Army property.
• Any internal logs, call notes, email records or categorisation of those contacts.
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3. Correspondence With The Salvation Army
• All emails, letters, meeting notes, telephone call logs, internal memos or recorded discussions between your service and:
• Salvation Army officers
• Property managers
• Surveyors
• Contractors
• Building control
• Care home managers
This includes discussions around inspections, fire risks, remedial works, delays, or regulatory matters.
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4. Building Control & Consultation Records
• All documents relating to Building Regulations consultations under the Fire Safety Act / Building Act, including:
• Plans, drawings
• Fire strategy reviews
• Consultation responses
• ‘No comment’ letters
• Recommendations
• Objections
• Closing correspondence
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5. Fire Safety Reports, Evacuation Information & Risk Data
• Any information held relating to evacuation strategies, PEEPs, fire drills, compartmentation concerns, false alarms, or fire incidents at Salvation Army sites.
• Any fire safety risk assessments shared with you or created by your service.
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6. Internal Communications
• Any internal emails, messages, Slack/Teams posts or recorded discussions where Salvation Army premises were discussed, including decision-making around inspections, enforcement or risk categorisation.
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7. Third-Party Contractor or Surveyor Information
• Any communication or consultation involving external contractors or surveyors working on Salvation Army buildings (e.g., fire engineers, maintenance teams, compliance contractors, construction companies or estate surveyors).
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8. Data Handling / Missing Information
• Any recorded instances where information about Salvation Army properties was flagged as missing, incomplete, or delayed.
• Any records showing:
• Documents not being provided
• Attachments not opened
• Consultations not returned
• Failures to notify the Fire Authority under statutory obligations
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Format Request
Please provide the information electronically, preferably in:
• PDF for letters/notices
• CSV or XLS for logs or inspection lists
• Email exports (MSG, EML or PDF) for correspondence
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Public Interest Statement
This request concerns fire safety, regulatory compliance, and the protection of vulnerable persons. Disclosure is firmly in the public interest.
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Section 16 – Duty to Advise
If any part of this request is unclear or too broad, please advise how it can be refined under your Section 16 duty rather than refusing it outright.
Response
Good Afternoon,
We thank you for your request for information, which has been received by Hereford and Worcester Fire and Rescue Service (the Service) and considered under the Freedom of Information Act (FOIA) 2000.
The Service can confirm that the information that you have requested is partially held and is contained within the attached documents.
Some documents have been partially redacted due to their containing personal information as per section 40 of FOIA 2000.
There was also an Alterations Notice issued on 16/10/2024. This is available in the public domain on the NFCC Enforcement Register, which can be found at this link. The number for this notice is 1490.
If you have any questions regarding your request, please contact Information Governance on tel: 0345 122 4454 or by e-mail at informationrequests@hwfire.org.uk. In any such communication please include the reference number assigned (see Subject).
Should you have any queries regarding the management of your request and wish to make either a complaint or request a review of the information disclosed to you, please do so by using Hereford & Worcester Fire and Rescue Service’s complaints system: Comments and Complaints. This must be done within 40 working days of our response to your request. After this date and in line with ICO guidance the Service is not obliged to provide an internal review of your request.
If you are not satisfied with the outcome of the internal review, you may appeal the decision by contacting the Information Commissioner, Wycliffe House, Water Lane, Wilmslow, SK9 5AF, Tel: 0303 123 1113 (alternatively 01625 545745) or E-mail: casework@ico.org.uk.
Further information on Hereford & Worcester Fire and Rescue Service may be viewed at the Service’s website: www.hwfire.org.uk
Thank you for your request for information.
Kind regards,
Information Governance Team